Not only is the retail industry being disrupted by technology these days, but so is the mortgage industry that is valued in the billions of dollars. Mortgage requests are being evaluated and closed electronically these days with the click of a button. Humans only get involved if the mortgage being considered is a complex scenario. Imagine, that you can now shop for a home mortgage from the comfort of your own home anytime of the day.
Also, you can quickly compare mortgage rates these days between mortgage companies which is a huge benefit to you because companies will work harder to lower their rates for you. Customer data collection for mortgage qualifying will only become easier and easier over time which means qualifying for any type of loan down the road will become a cinch if you meet all requirements. This will be at a better rate than in the past because there will be no mortgage specialist involved which means the savings on employee wages will be passed on to you the consumer.
Consumers are on the road allot these days thus mortgage companies need to make sure all their self serve solutions for customers are mobile friendly otherwise they could lose a large chunk of their business. Statistics show there are more mobile users than desktop users today. Technology will play an endless game of catching up for businesses and customers.